Frequently Asked Questions
Whether this is your first time renting or if you've been renting for some time now, we know you probably have questions. To make your life a little easier, we are answering our most frequently asked questions right on our website.
As always feel free to call our leasing office with any question you may have. We are here to help now, and in the future. Here are our most frequently asked questions:
Monthly Costs
What is included in the listed monthly rent?
On-site maintenance and on-site management are two of the perks included with the rent. Here is a list of other items:
- Access to all of our amenities
- Monthly resident events
- Carport parking
What monthly fees are not included in the listed rent?
This is an important question for most renters. While most apartments don't list all of their fees on their website, we have opted to be transparent with our pricing, so that you know upfront what the total monthly cost is.
Monthly Fees:
- Cable: $80.00 a month.
- Electric: Varies based on usage.
- High speed internet: Varies based on provider.
- Sewer: Varies based on usage.
- Valet Trash: Our addendum for Allocated Trash Removal and Recycling Costs shows the following: A percentage reflecting your apartment homes share of the total number of people living in the apartment community.
- Renters Insurance: We offer Liability ONLY Renters Insurance for $12 per month, or you can choose your own Rental Insurance, as long as it meets the requirements listed in our rental agreement.
- Water: Varies based on usage.
Optional:
- Monthly Pet Rent: $25 per month.
- One-Time Pet Fee: First pet is $300 and the 2nd pet is $500.
- Bridge Credit Plus ($5.95 a month helps build your credit score by reporting your on-time payments to credit bureaus)
Touring the Property
How do I schedule a tour?
You can schedule a tour right from our website. Click here to schedule your tour, or you can always give us a call to schedule a tour.
What do I need to bring with me for an apartment tour?
To tour an apartment, you'll just need to bring a government-issued ID that includes your photo, such as a driver's license, passport or state ID card.
Do you offer virtual tours?
In addition to our in-person tours, we also offer virtual tours for your convenience. If you are out of state and want to see the apartment before you move, or you can't find time to come in for an in-person tour, we are more than happy to give you a personal virtual tour and answer your questions.
Will I be able to tour the actual apartment that I'm moving into?
In most cases yes. We try our best to show you the actual unit you will be moving into. However, sometimes that isn't an option; for example, we may be in the middle of a renovation or upgrade and the unit you want isn't ready until several days before the move-in date. In those cases, we will show you a similar unit. Feel free to call our leasing office before your tour to ask if the unit you are interested in will be available to tour.
Application Process
Where do I find an application?
To start an application or update an existing one, just click on the apply now button on our home page, or stop by during regular office hours to submit an application in person.
How long does the application process take?
We use Transunion to screen our applications. Typically, we will let you know within 24 hours of applying; however, it may take 2-3 business days depending on renter history.
What documents and info do I need to apply?
Just your legal name and address. It's as simple as that! During the application screening process, we will notify you if Transunion requires any additional information.
What date could I move in on?
Our website will automatically show you the apartments that are available on your desired move-in day. Just visit our floor plan page and select a floor plan and your desired move-in date. We will show you what is available.
What are the move-in fees?
Application fees: $60.00
Admin fees: $160.00
Application Requirements
Do you require a down payment?
Depending on your credit you may be approved for our zero-dollar deposit option. Instead of a down payment there is a low monthly fee of $8.25 per month.
Do you offer short-term leases?
We do offer short term leases. The minimum is a 5 month lease.
Do you accept first-time renters?
Yes, we do accept first-time renters. No renter history, no problem.
Do you accept people with bad credit, no credit or bankruptcy?
We work with applicants who have limited or no credit history, and we offer programs to help residents build credit after move-in with bridge Credit Plus. Please note, applicants may be declined for serious negative credit history. Additionally, applications with a closed bankruptcy may be considered for approval. Applications with an open bankruptcy will be declined.
Do you accept evictions, are you a 2nd chance apartment?
We are not a 2nd chance apartment. However, we will accept applicants who have had an eviction, if the outstanding balance has been paid and the eviction took place 3 or more years ago.
Do you accept vouchers?
We do NOT accept vouchers.
Do you do a background check?
Yes, we do a background check and credit check. Sometimes additional information is needed after the initial screening, but most of the time a basic background check is enough.
Do you allow co-signers or guarantors?
We do allow co-signers and guarantors.
What is the income requirement? (ex. 2x rent, 3x rent, etc.)?
At Bridges at Deer Run we do not have income requirements.
About the Property
How many levels does the apartment have?
We have ground level, 2nd story and 3rd story apartments to choose from.
Is parking available onsite?
Yes, parking is available onsite for our visitors and residents. Visitors to our office can use the designated "office parking" spaces near the rental center while conducting business in our office. Resident parking includes open unassigned. or reserve a covered parking spot for only $30 a month.
Can visitors park overnight?
Yes, if they park in the designated visitor parking area.
What are the office hours?
Our office hours can be found on our contact us page.
What schools are nearby?
Our property is located in the Carrollton-Farmers Branch Independent school District. The nearby schools are Mckamy Elementary School, Polk Middle School, and Smith High School.
Do you allow smoking within the community?
We are a non-smoking community, and only allow smoking in designated areas.
Do you offer recycling and trash service?
Yes, we provide recycling and trash service on site.
Do you offer in-home washers and dryers?
Yes, we offer in-home washers and dryers in every apartment. Visit our amenities page to see our full list of apartment and community amenities.
Can I rent the clubhouse?
We will rent the clubhouse out for special events. Contact the leasing office for details.
Do you have on-site maintenance?
Yes! We are committed to exceptional service. We have professional on-site maintenance and emergency service 24/7.
Do you offer wheelchair accessible units?
Please contact our leasing team for details.
Pet Policy
Is your community pet friendly?
We are a pet friendly community.
Do you have an onsite dog park?
Yes, we do have a fenced dog-park. Visit our amenities page to see our full list of community amenities!
What is the max number of pets that you accept per apartment?
The max number is 2 pets per apartment home.
What are the pet breed restrictions?
We believe in doing all that we can to create a safe community for our residents and we restrict certain dog breeds. Please visit our pet policy page to see the list. The list applies to both purebred and mixed breeds:
What are the pet weight restrictions?
The max weight limit is 50 lb. per pet.
What are the pet fees?
Pets are subject to:
- One-time pet fee: 1st pet $300, 2nd pet $500
- Monthly pet rent: $25
Moving In
How do I set up the utilities?
We work hard to make your move-in experience as seamless as possible. Once you sign your lease you will receive an email from Updater. Updater is an app that will help you set up your utilities, internet, change your address with the USPS and more. It's easy and it's free. We also encourage you to download the Bridge Living App, where you can do everything from pay your rent, schedule amenities, to submit maintenance requests, all from one convenient app.
How do I make my monthly rent payment?
We make it easy for you to pay your rent. You can pay through the link on our website, or download the Bridge Living App and pay through the link on the app. You can also go directly to Domuso.com.
Payment methods that our partner (Domuso) accepts include: credit or debit card, transfering funds directly from your bank account using ACH, sending a photo of your check, money orders, or certified checks via your smartphone, or by using MoneyGram.
Please note that the availability of payment methods may vary depending on your community and payment history. Ensure to check for the available options based on your account and the timeframe of your payment.
Still have questions?
Give us a call today and our friendly leasing team will be more than happy to answer your questions.
